Per the return policy, our customers are permitted to return our products within 5 days of receiving the order. Kindly note: the costs of sending the product back to us if the products aren’t faulty, i.e., you’ve chosen not to keep our products for whatever reason, will be on you.
Woodpark Jewelry will not offer exchanges or issue refunds for products after 5 days of receiving the products. Furthermore, we will not be accepting any claims that the packages were not received or were received damaged after 5 days have passed. Having said that, our team will not take any responsibility for missing packages as we offer our customers the privilege of choosing their delivery method.
In case any customer returns our products, they must ensure they are returned in the same packing and condition as when they were sent in to receive a refund. Once we have received the products in good condition, reimbursements will be processed. By no means will Woodpark Jewelry issue repayments for products that have been opened and/or used. In addition, if we receive products with improper packaging or broken or damaged, no reimbursements will be given.
In the unexpected instance that we deliver the wrong products, kindly get in touch with us and deliver the products back to us soon as possible with the original packaging intact. If you receive a damaged, open parcel or if there are some products missing, we require proof in the form of pictures of the inside and outside package as received. These pictures will serve as evidence, benefiting Woodpark Jewelry and our customers.
To cancel any order or return a product, please ring us up or send us an email, ensuring you share your order details for reference. Our representatives will then get back to you within 24 hours.
Our contact details are listed below:
We Look Forward To Seeing You At Our Next Exhibition.